OnboardPlus - Digital Onboarding

Transform account opening into a fully digital, secure and compliant process — no paper, no queues, no friction. OnboardPlus uses advanced biometrics to authenticate new and existing customers, enabling remote account opening and data updates with the same security as a bank branch.

The first moment with the customer has to be perfect

Account opening is the entry point to the banking relationship — and it's also where banks lose the most customers through slow, bureaucratic processes. OnboardPlus removes these barriers: the customer completes the entire process from their mobile phone or a branch kiosk, with identity verification through facial and document biometrics, in compliance with the KYC and AML requirements of each market. The result is faster onboarding, lower operational costs and a first impression that builds loyalty.

Advantages

  • Frictionless experience: Customers open accounts or update data in minutes, without visiting a branch
  • Biometric security: Facial recognition with liveness detection and identity document validation
  • Regulatory compliance: Flows adapted to KYC, AML and digital identification standards per market
  • Cost reduction: Less branch dependency, less paper, fewer errors — with the same quality and risk control

Features

  • 100% digital account opening via mobile app, Internet Banking or branch kiosk
  • Facial biometric authentication with liveness detection to prevent identity fraud
  • Automatic capture and validation of identity documents (ID card, passport, tax ID)
  • KYC data refresh with biometric re-authentication — no branch visit required
  • Configurable workflows by customer type: retail, corporate, resident and non-resident
  • Real-time integration with sanctions lists and AML databases
  • Workflow engine for approval, manual review and exception management
  • Core banking integration for automatic account creation after approval
  • Full process audit trail with traceability and immutable timestamps

DBI Digital Banking Integration

Internet Banking

SMS & USSD

Mobile Banking

Banking Agent

Counter Portal